FAQ

What are the shipping times for your products?

We take 2-3 days to process your order and then 2-3 weeks to deliver it to you, and that's because all of our orders get sent from Paris

 

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

 

Where do we ship your product?

For the local orders we ship locally, but for the international orders we ship from our international warehouses.     

  

Missing some items from my order, what's going on?

In that case, your order contains items from two different warehouses so we ship them separately to speed the shipping process. So don't be alarmed if that occurs.

 

What can I do if I receive a damaged product?

We are sorry to hear that. Simply send us an image of the damaged to the email address: info.patrickmartinuk@gmail.com and we will send you a similar replacement item as soon as possible or give you a refund.

 

I still have not received my order. What takes so much time?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead track your order and see where it is at any time. If you still feel that you need help in tracking your package or would like to inquire about it, please contact us by email at info.patrickmartinuk@gmail.com

 

Do you have a refund policy?

We try our best to solve all the problems that our customers might encounter with their products like damaged product during the shipping or the customer wants to cancel his order and that's only after 24 hours from putting the order

24/7 Customer Support

Our support can answer your questions. Whether it's regarding your order or simply for an advice.

Free Shipping

Free shipping for orders over $30 

Fast Shipping available during the pandemic

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